Shipping Information
Shipping Options
We offer USPS Flat rate shipping and UPS.  We use a shipping calculator software to arrive at our shipping fees and we do not charge handling fees.  If you have a question about shipping, please send us an email prior to placing your order. After you place your order and select your method of payment and shipping preference, we will send you a copy of your invoice via e-mail.

After payment we will pour your order and it will be shipped out within 3 business days. 
(During high volume periods your order may take a little longer to ship)

If you are in the Knoxville TN area and would like to pick up your order, please select “will call” as a shipping option.  Please contact us@ gs1@bellsouth.net to arrange pick up.

Damaged Merchandise and Insurance
We take great care in packaging your orders. However, damage due to shipping is out of our control.  UPS shipping includes insurance up to an order value of $100.00.  USPS shipping insurance is optional.  Please notify us if you would like insurance included in your order by placing a comment in the comment box of the shopping cart.  Below is a chart showing the cost of insurance in reference to your order total. We will manually add the insurance fee before we process your order - it will not show up in the shopping cart. If you receive a damaged package please keep it; the shipping carrier will want to see it. Contact us immediately via email and include your order number and list items damaged. We will then take the necessary procedures to exchange your product. If you have not received your merchandise within 5 days of scheduled shipment please notify us via email. Please include your order number.

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   Return Policy

We are dedicated to providing you with a high quality product. If for any reason you are not satisfied with your purchase please contact us.  We will do what we can to make it right.

All custom candle sales are final

If an item is defective in any way, we will make an exchange for the exact same product.

Bath and Body products are non-returnable. 

There are no exceptions to this.

Shipping charges are also non-refundable

You are responsible for the cost of returning merchandise and packaging it for a safe return trip.

Only candles that have not been lit are eligible for return.

Contact us first.  We will not accept returns unless you have contacted us first to receive a confirmation number.  Once you have your confirmation number, send your invoice and the product in the original packaging to:

Goode Scents, LLC
Attn:  Returns Confirmation #
6210 Ruggles Ferry Pike
Knoxville, TN 37924

We are unable to refund shipping charges, but will not charge additional shipping on replacement item.  Your credit card will be credited the refund amount once we have received the return and authorized it.  Please allow up to 6 weeks for the refund to post.

International Orders

At this time we are unable to offer shipping outside of the United States or Canada.

TN Sales Tax

All orders shipped to or delivered in the state of TN will have 9.25% sales tax added.  If you are a wholesale and or tax exempt, please add your resale certificate number in the comments